My organization recently learned about Quality First. What should I do next?
Review the materials on the Quality First Web site. An easy place to start is the "Guides to AAHSA Quality First" section. It includes several resources to help you get started, plus a summary of what else you will find on the AAHSA Quality First Web site.

Where can I find the AAHSA Quality First Covenant?
The AAHSA Quality First Covenant is available in the "Covenant" section of our Web site.

My organization has signed the Quality First Covenant. What should I do next?
Review the materials on the Quality First Web site. An easy place to start is the Aging-Services Providers' Checklist for AAHSA Quality First, found in the "Assessments Tools" section of the Quality First Web site. There is also a Quick Guide and Step-by-Step Guide, found in the "Guides to AAHSA Quality First" section of the AAHSA Quality First Web site.

Who should take the lead on Quality First in my organization?
It is clear that organizations that are most successful with Quality First can easily identify a leader. Who that leader is depends on your organization. It could be the director of a division or the appointed chair of the Quality First committee in your organization. Think about the people who have taken the lead in other initiatives in your organization; one of them may be the best person to be the Quality First leader.

What is the role of the Quality First leader in my organization?
The person leading AAHSA Quality First in your organization should understand the vision of Quality First, demonstrate a commitment to Quality First, and communicate effectively with all stakeholders, resident/clients, staff, board of trustees, etc. Furthermore, this leader must have the time to plan, define what is needed and spearhead getting results.

How can I educate my board about AAHSA Quality First?
There are several resources available on the AAHSA Quality First Web site to help you include your board in your Quality First initiative. To begin, review Quality First for Boards and Trustees, found in the "Fact Sheets" section of AAHSA Quality First Web site. Next, share the Aging-Services Providers' Checklist for AAHSA Quality First and the Consumers' Guide to Quality Aging Services with your board. Have them answer the questions, then celebrate your successes and determine how to improve in less satisfactory areas. Both documents can be found in the "Assessment Tools" section of the AAHSA Quality First Web site.