Two Opinions on Resident Involvement on Boards
In these companion articles, Fisher Howe and Charles Paulk, both residents of CCRCs, discuss the role of residents as board members, including qualifications for board membership, potential for conflicts of interest and the meaning of “representation.”
Read Fisher Howe's thoughts.
Read Charles Paulk's thoughts.


"Resident Leaders" Take a Seat at the Table
For some providers, empowering consumers means more than offering them a formal grievance procedure or letting resident councils make decisions about the community. They have given residents an equal seat in the board room.

Always More than One Right Answer
For this Australian provider, organizational culture change helps immigrant residents celebrate their own culture.